MAIN QUESTIONS

When can I launch my business?

After signup, we will have the system and resources ready for you within 2 weeks.

Can I offer my customers discount promotions? 

It is possible to add discount offers for a restaurant using our professional and easy to use dashboard. This includes fixed and percentage off discount offers. The dashboard also allows you to apply minimum order values and promotion periods for your discounts.

Do restaurants have delivery and collection options?

All restaurants have the option to offer delivery and collection services, and these can be switched on or off as required by the restaurant through the dashboard.

Order pickup and delivery times? 

Restaurants will enter an average time to prepare an order and assign an exact time upon their acceptance of an incoming order. The system will calculate the delivery time based on driver availability, order volume, and travel distance.

What happens to an order if a restaurant is busy?

Restaurants have the capability to amend a delivery time if an order is placed during a busy period such as peak hours or weekends. An order can be moved forward to accommodate for this and customers will always be kept updated with changes.

Can customers cancel an order once placed?

Customers may cancel an order until the restaurant begins preparing the order. After the restaurant begins to prepare the order, whether to cancel will be at the restaurants discretion.

How do you ensure that age restricted products are not purchased by minors? (e.g., alcohol and tobacco)

To place an order through the Takeaway Eat portal, customers certify that they are at least 18 years of age.

In addition, the dashboard lets restaurants flag any age restricted item. Order receipts highlight age restricted items, so a request can be made for proof of age by the restaurant upon delivery or collection of an order. Delivery orders must only be delivered to an address from the order receipt. Identification used for proof of age should be in the name of the specified person from the receipt. Please refer to our terms and conditions for more information.

Order pickup and delivery times?

Restaurants will enter an average time to prepare an order and assign an exact time upon their acceptance of an incoming order. The system will calculate the delivery time based on driver availability, order volume, and travel distance.

Will I get my own website and phone applications?

All franchisees receive their own website and mobile applications for iOS and Android. Websites and mobile applications are professionally made and fully optimised to operate as efficiently and smoothly as possible and to incorporate your own unique bespoke branding.

How much money can I make?

The short answer is as much as you want. You get out of it what you put in. There is no set limit on the amount of money you can earn with Takeaway Eat Franchise.

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